The latest queue ticket numbers being distributed and called at the Licensing Offices
The trial queue ticketing system for driving licensing-related services implemented at the Kowloon Licensing Office has been extended to the Licensing Offices in Admiralty, Sha Tin and Kwun Tong with effect from 13 March 2024.
For driving licensing services and driving test applications processing over the counter, if no prior appointment has been made online or by phone, applicants are required to obtain a same-day queue ticket on-site before using the counter services. A total of 980 same-day queue tickets will be distributed on every working day among the four Licensing Offices at 9am and 2pm. There is no need for same-day queue ticket holders to stay and wait at the Licensing Offices. They can check the latest queue ticket numbers being distributed and called at the Licensing Offices by scanning the QR code on the ticket or via the TD's website return to the Licensing Office in a timely manner and follow the instructions of staff to join a designated queue for counter services.
Apart from replacing the walk-in counter services by the same-day queue tickets, all service arrangements regarding driving licensing-related services of the Licensing Offices remain unchanged. The Licensing Offices will continue to provide counter services to members of the public who have made a prior appointment online or by phone. The TD will closely monitor the implementation of the queue ticketing system for driving licensing-related services. Depending on the experience and feedback after the implementation, and the service demand of the public upon the introduction of the electronic vehicle licence initiative later, the TD will consider the feasibility of extending the queue ticketing system to vehicle licensing-related services.
The TD expects that the waiting environment of the Licensing Offices will be improved after the implementation of the queue ticketing system for driving licensing-related services (include applications for driving tests). Those who are unable to get a queue ticket or do not have an appointment can submit their driving licensing-related applications through non-counter channels, such as online or drop-in boxes.
The TD has all along encouraged members of the public to use online licensing services as far as possible, allowing them to submit applications anytime and anywhere without the need to attend and queue at the Licensing Offices in person for processing of applications. Upon receiving a duly completed application, the TD in general completes processing within 10 working days and sends the licences/permits to the applicants by registered mail. To cope with the anticipated increase in the number of applications received online or through drop-in box, the TD will strengthen its manpower to process.
Since September 2022, the TD has been extending its online services in phases to cover applications for learner's driving licences, probationary driving licences, full driving licences, driving instructor's licences, applications for duplicates of driving licences/driving instructor's licences, and also international driving permits. Members of the public who have registered for "iAM Smart+", which comes with a digital signing function, or are holding a valid personal e-Certificate, can submit applications online for the above various driving licences through the website. The Office of the Government Chief Information Officer has set up mobile registration teams at the Licensing Offices to help members of the public register for "iAM Smart+".
To avoid unnecessary delays, applicants should allow sufficient time and submit applications for the required licences/permits as early as possible. Regarding the renewal of a full driving licence, the TD will send a "Full Driving Licence Renewal Notice cum Application Form" (TD578) to licence holders about three months before expiry of their licences, which includes a renewal password for online application and serves as a reminder to them to renew their full driving licences in a timely manner. Licence holders can use the renewal password to apply online for renewing full driving licences after completing the relevant online form.
Apart from online applications, members of the public can also submit their applications through drop-in boxes or by post. The TD advises applicants to make appointments online for counter services before the expiry of their licences through the website or by calling 3763 8080. To bring greater convenience to applicants, the appointment booking for TD Licensing Office counter services has been extended to applications for a Certificate of Driving Licence Particulars and change of personal particulars (for driving licence holders only).
The details regarding the distribution of queue tickets, queue arrangements, and points to note are as follows:
|
Licensing Offices |
Licensing Services |
Number of queue tickets to be distributed |
|
|---|---|---|---|
|
From 9am (valid until 2pm of the issue date, expired tickets will be void) |
From 2pm (valid until 5pm of the issue date, expired tickets will be void) |
||
|
Hong Kong Licensing Office [Address: 3/F, United Centre, 95 Queensway] |
General driving licensing related counter services |
170 |
130 |
|
Direct issue of Full Hong Kong Driving Licence / Temporary Driving Licence |
80 |
60 |
|
|
Kowloon Licensing Office [Address: 2/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road] |
General driving licensing related counter services |
170 |
130 |
|
Sha Tin Licensing Office [Address: 2/F, Sha Tin Government Offices, 1 Sheung Wo Che Road] |
General driving licensing related counter services |
70 |
50 |
|
Kwun Tong Licensing Office [Address: 5/F, Kowloon East Government Offices, 12 Lei Yue Mun Road] |
General driving licensing related counter services |
70 |
50 |
(2) The distribution of queue tickets may be adjusted subject to circumstances and on-site arrangements. Subject to the situation, the four Licensing Offices will increase the number of same-day queue tickets to meet the service demands, especially on peak day(s) (e.g. before long holidays) as appropriate.
(3) Same-day queue ticket holders can check the latest queue ticket numbers being distributed and called at the Licensing Offices by scanning the QR code on the ticket or via the TD's website. There is no need for them to stay and wait at the Licensing Offices. They can return to the Licensing Office timely and follow the instructions of staff to join a designated queue for counter services.
(4) The identity document (ID) number of the counter service user must be the same as the ID number entered at the time of obtaining the queue ticket in order to be eligible for counter services. All same-day queue tickets must be used within the designated time period, and will be invalid after that period.