Introduction
 |
As one of the Smart Mobility initiatives, the Transport Department has completed the replacement of Octopus card-operated parking meters by new parking meters in January 2022. As at end-2024, there are about 11 000 parking meters in the territory.
The parking meters have three major functions and features -
| (i) | support payment of parking fees through multiple means including Octopus, contactless credit cards i.e. Visa payWave, MasterCard Contactless and UnionPay QuickPass, Faster Payment System ("FPS"), AlipayHK, WeChat Pay and Union QR; |
| (ii) | support on-site and remote payment of parking fees through a mobile application, HKeMeter; and |
| (iii) | be equipped with sensors to detect whether a parking space is occupied, and provide real-time information to assist motorists in finding vacant parking spaces and thereby reduce the time required by vehicles for locating parking spaces as well as the circulating traffic. |
The sensors in the parking meters make use of the technology of millimeter wave radar to detect whether roadside parking spaces are occupied. The real-time information will be disseminated to motorists through HKeMeter, the mobile / web version of HKeMobility and the website of DATA.GOV.HK, to assist motorists in finding vacant parking spaces. The sensors are only capable to detect the occupancy of parking spaces, and will not collect any personal information, vehicle types or vehicle registration numbers.
Operating Arrangement of Parking Meters
Motorists only have to follow the instructions on the parking meters to select the parking space, parking time and payment means, and then tap the payment card (including Octopus, contactless credit cards i.e. Visa payWave, MasterCard Contactless and UnionPay QuickPass) on the parking meters, or open the mobile application of the relevant payment means (including FPS, AlipayHK, WeChat Pay and Union QR) and scan the QR code displayed on the parking meters with their mobile phones, to pay the parking fees.
 |
 |
Operating Arrangement of HKeMeter
 |
For remote extension of parking time using HKeMeter -
- If a motorist uses payment means other than HKeMeter to pay the parking fee on site and wishes to extend the parking time remotely later, he should press the QR code button on the parking meter again and open HKeMeter to pair up his mobile phone with the parking meter through scanning the QR code, so as to link his payment account up with the concerned parking meter for making remote payment.
- If a motorist uses HKeMeter to pay the parking fee on site directly, the system will automatically link his mobile phone up with the parking meter to facilitate remote payment later, which is more convenient.
- When paying for the first time with HKeMeter, a motorist will be requested to enter the information of the payment means. If the selected payment means is a Visa or MasterCard credit card, the system will store the relevant information and the motorist can use the same payment means to pay the parking fees later without entering the relevant information again. On the other hand, if a motorist chooses to pay by mobile payment means (such as AlipayHK, WeChat Pay or Octopus), HKeMeter will automatically open the mobile application of the relevant payment means in the motorist's mobile phone for making the payment through the relevant mobile application.
- To prevent motorists from continuously purchasing additional parking time remotely via mobile phones with a view to occupying the parking spaces for a prolonged period, HKeMeter will restrict the validity period of each connection and the connection will become invalid upon the expiry of effective parking time of the parking meter concerned.
- A motorist can purchase up to a total of two sessions of "longest parking period for each transaction" (including the first purchase) on a parking meter. At present, the "longest parking period for each transaction" is fixed at 30 minutes, 1 hour or 2 hours having regard to the traffic situation and parking demand in the area where the parking spaces are located.
HKeMeter supports iOS, Android and Huawei mobile devices, which is available for free download in relevant app stores. The public can scan the QR code below to download HKeMeter.
 |
Teaching Videos
For the detailed operation of parking meters and HKeMeter, please refer to the teaching videos below –
| Video Number | Description of the Video | Link |
|---|---|---|
| Video 1 | Using HKeMeter to make on-site payment through scanning QR code, and concurrently make a connection for remote payment | YouTube Audio Text |
| Video 2 | Making payment by payment cards (including Octopus, contactless credit cards i.e. Visa payWave, MasterCard Contactless and UnionPay QuickPass), and then making connection for remote payment via HKeMeter | YouTube Audio Text |
| Video 3 | Making payment by mobile applications (including FPS, AlipayHK, WeChat Pay and Union QR) through scanning QR code, and then making connection for remote payment via HKeMeter | YouTube Audio Text |
| Video 4 | Remote extension of parking time through HKeMeter | YouTube Audio Text |
| Video 5 | "Notification" function in HKeMeter | YouTube Audio Text |
For the outlook, major functions and features of parking meters, please refer to the relevant poster (link) or leaflet (link).
Enquiry
The management contractor engaged by the Transport Department has launched a 24-hour customer service hotline (Number: 2332 3700) for handling motorists' enquiries in relation to the operation of parking meters. The hotline number will be displayed on the parking meters and on the traffic signs of those metered parking spaces. For any overpaid parking fees, motorists can download the refund application form at our contractor's website (https://hkemeter.hkt.com) to apply for a refund.