HKeToll to be implemented in Tsing Sha Control Area from 5am this Sunday

The Transport Department (TD) reminded the public today (May 4) that the HKeToll, a free-flow tolling service, will be implemented in the Tsing Sha Control Area (TSCA) (Eagle's Nest Tunnel, Sha Tin Heights Tunnel and Tai Wai Tunnel) from 5am this Sunday (May 7). Motorists can drive through the TSCA toll plaza without having to stop or queue at toll booths for payments. Tunnel tolls will be collected through toll tags and all manual toll booths and Autotoll lanes will be cancelled.

Vehicle owners who have already installed a vehicle tag, opened an HKeToll account and set up the payment means will receive a successful payment notification upon passage through the tunnel. If a vehicle owner is unable to use the HKeToll to pay tolls, he/she will receive an electronic payment notice, and must log in to the HKeToll website (hketoll.gov.hk) or mobile app within 14 business days to check and pay the outstanding toll, either by credit card or follow instructions to generate a QR code to pay via the Faster Payment System, or at 7-Eleven convenience stores by cash. Payment of outstanding tolls can also be made at the four customer service centres and four service outlets. Late payments will incur a surcharge.

Members of the public are reminded that the HKeToll will not send SMS messages or emails to vehicle owners with embedded hyperlinks which direct them to the website to carry out transactions. If a vehicle owner wishes to pay an outstanding toll online, they must log in to the HKeToll website or mobile app.

Separately, to tie in with the implementation of the HKeToll, temporary traffic arrangements will be implemented in phases in the vicinity of the TSCA from 11pm on May 6. Both directions of Eagle's Nest Tunnel, Sha Tin Heights Tunnel and Tai Wai Tunnel and their connecting roads will be temporarily closed from 2am to 5am on May 7 to facilitate the works to close the toll booth facilities, amend traffic signs and road markings, etc. Motorists are advised to allow sufficient journey time and to use Lion Rock Tunnel or Tai Po Road to travel between Kowloon and Sha Tin. Traffic signs and road markings will be provided on-site to guide motorists. Please refer to Annex 1 for the temporary traffic arrangements in the TSCA.

As of May 3, more than 680,000 vehicle tags had been issued, accounting for about 85 per cent of licensed vehicles in Hong Kong, of which about 70 per cent of vehicle owners had opened HKeToll accounts.

After installation of vehicle tags, motorists must open accounts and set up the payment means to pay tunnel tolls through the HKeToll service. The TD appeals again to vehicle owners who have received a vehicle tag, but have yet to open an HKeToll account, to open an account and set up the payment means as soon as possible.

The customer service hotline 3853 7333 will operate 24 hours daily starting from May 7. The four customer service centres, four service outlets, two car park service counters and consultation counters located at the designated MTR stations and the Home Affairs Enquiry Centres/Multi-purpose Room in the New Territories District Offices will continue to assist members of the public to use the HKeToll service. Please refer to Annex 2 for the locations and service hours of the above facilities.

Following the TSCA, the HKeToll will be extended to Shing Mun Tunnels and Lion Rock Tunnel in the next stage, and gradually to all government tolled tunnels within this year.
Ends/Thursday, May 4, 2023
Issued at HKT 17:20
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Annex 1
Annex 2